To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number using the form on our Contact page and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: Custom items are non-refundable, we will only offer replacement for defective items. Non-custom items, merchandise that has not been embellished in any fashion, can be returned for refund . No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase. There will be a 20% restocking charge for returned merchandise.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Email us using the form on our Contact page and request an RMA number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Package can be returned to the address located on our Contact page.
Cancelled Orders - If no work has begun on your order we will glady refund you. If we have provided mockups to you prior to cancellation there will be a cancellation fee of 25% of the order total order or $25.00, whichever is greater. If your order is already in production we will not be able to refund any portion of your order.